How to use ‘ping’ and ‘tracert’ commands?

How to use ‘ping’ command

‘Ping’ is a utility that allows you to check access to the server from a computer.

How to run ‘ping’ in Windows

  1. In the Start menu, select Run or simply use the ‘Win’ + ‘R’ keyboard shortcut;
  2. in the opened box, type ‘cmd’ and click OK;
  3. in the opened command prompt, type the command as follows: ping website_name or ping server_IP_address

How to run ‘ping’ in Linux

To run the command, simply open the build-in command prompt and enter the command:

ping website_name
or
ping server_IP_address

How to use the ‘tracert’ command

‘Tracert’ is the utility that allows you to trace your request’s path to the server and to identify problems related to remote server availability.

How to run ‘tracert’ in Windows

  1. In the Start menu, select Run or simply press the ‘Win’ + ‘R’ keyboard shortcut;
  2. in the opened box, type ‘cmd’ and click OK;
  3. in the opened command prompt, type the command as follows: tracert website_name or tracert server_IP_address.

How to run ‘tracert’ in Linux

In Linux, there is a ‘tracert’ replacement named ‘traceroute’. To run the command, simply open the build-in command prompt and enter the command:

traceroute website_name
or
traceroute server_IP_address

Each command will return a result containing a few lines in the command prompt. In case you need to forward the result to the technical support, right-click on the window header. Then select Change / Select All from the context menu and press Enter. The content of the command prompt window will be copied to the clipboard. Paste it from the clipboard to the text of a new email and send the email to the support. You can also make a screenshot with the result of the commands mentioned above.